Refund Policy
Effective Date: March 13, 2025
At Pokecraft Rug, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund policy.
1. Returns and Refunds
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You can request a return within 30 days of delivery.
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Products must be unused, in their original packaging, and in new condition.
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We do not accept returns for personalized or discounted products.
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If the product arrives damaged or defective, contact us for an immediate solution.
2. Return Process
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Contact us at pokecraftrug@gmail.com with your order number and photographic evidence if applicable.
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We will provide instructions for returning the product.
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Once received and approved, we will process the refund within 5 to 7 business days.
3. Return Costs
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The customer is responsible for return shipping costs unless the product is defective or incorrectly shipped.
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In some cases, we may provide a prepaid return label.